Shipping Policy
Order Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. During peak seasons, order processing times may be extended. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: 3-5 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1-2 business days
Delivery times may vary based on your location and the availability of products. Delivery delays can occasionally occur.
Perishable Items
Due to the perishable nature of our products, we ensure that all food items are packed and shipped with the utmost care to maintain their quality. Some products may require special packaging and handling to ensure they arrive fresh and in good condition.
Warm Weather Shipping
During warmer months, we use insulated packaging and ice packs to ensure the integrity of perishable items. This may incur additional shipping costs, which will be reflected at checkout.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Our website is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages and Freshness Guarantee
Our website is committed to delivering your food items in excellent condition. If your order arrives damaged or if there are issues with the quality of the products, please contact us within 24 hours of receiving your order to address the issue. Please save all packaging materials and damaged goods before contacting us.
International Shipping Policy
We currently do not ship outside the [Country/Region].
Returns Policy
Due to the perishable nature of our products, we do not accept returns. However, if there are any issues with your order, please contact our customer service team for assistance.